PNNL

Abstract

This document describes the Pacific Northwest National Laboratory's (PNNL's) approach to information technology (IT) benchmarking. The purpose is to engage other organizations in the collaborative process of benchmarking in order to improve the value of IT services provided to customers. This document's intended audience consists of other U. S. Department of Energy (DOE) national laboratories and their IT staff. Although the individual participants must define the scope of collaborative benchmarking, an outline of IT service areas for possible benchmarking is described.