We present an observational case study in which we investigate and analyze the analytical processes of intelligence analysts. Participating analysts in the study carry out two scenarios where they organize and triage information, conduct intelligence analysis, report results, and collaborate with one another. Through a combination of artifact analyses, group interviews, and participant observations, we explore the space and boundaries in which intelligence analysts work and operate. We also assess the implications of our findings on the use and application of relevant information technologies.
Revised: April 23, 2010 |
Published: April 4, 2009
Citation
Chin G., O.A. Kuchar, and K.E. Wolf. 2009.Exploring the Analytical Processes of Intelligence Analysts. In Proceedings of the 2009 Human Factors in Computing Systems Conference (CHI 2009), 11-20. New York:Association of Computing Machinery.PNNL-SA-62519.doi:10.1145/1518701.1518704