Filters applied: Business, Customer Data Access & Privacy
November 19, 2024
Duke Energy’s Data Access Program for Aggregated Customer Data (North Carolina)
Component
Business
Author
Duke Energy
Stakeholder
Duke, City of Charlotte and municipal agencies, large commercial customers (e.g., airports), North Carolina Sustainable Energy Association, North Carolina Public Staff (ratepayer advocate).
Establish a utility-developed data access rule to facilitate sharing of customer energy usage data for energy planning and grid edge resource deployment, even absent a direct mandate. After stakeholder pressure, Duke proposed new rules to provide aggregated energy data on request—for example, total building usage across tenants—under privacy safeguards. The goal is to arm cities and large users with the data needed to pursue energy targets (like right-sizing grid edge resource installations and efficiency projects) . Operationally, the plan streamlines what was a “laborious process” of gathering tenant permissions by allowing authorized parties (e.g., a city) to get whole-building or campus load data from the utility directly. This voluntary model—now pending regulator approval—demonstrates a utility facilitating customer data sharing to enable grid edge resource investments and initiatives at the local level, beyond what regulations explicitly required.
Refer to the section titled "Customer Data Access" at the bottom of the document.