PNNL

Abstract

We investigated the effects of different visual explanations on users' trust in machine learning classification. We proposed three forms of visual explanations of a classification based on identifying relevant training instances. We conducted a user study to evaluate these visual explanations as well as a no explanation condition. We measured users' trust of a classifier, quantified the effects of these three forms of explanations, and assessed the changes in users' trust. We found that participants trust a classifier appropriately when an explanation is available. The combination of human, classification algorithm and understandable explanation makes better decisions than the classifier and human alone.This work advances the state-of-the-art closer to building trust-able machine learning models and informs the design and appropriate use of automated systems.