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The Guest House at PNNL

Frequently Asked Questions

Q. Who can stay at The Guest House at PNNL?
Anyone conducting business with PNNL, including staff members, researchers, student interns, employment candidates, Hanford contractors and sub-contractors.
Q. Can children stay at the facility?
Yes, children are always welcome at The Guest House.
Q. Can DOE employees stay at The Guest House?
Yes, all DOE employees are eligible to stay at The Guest House.
Q. How do I make reservations?
Call the Reservations Center at (509) 943-0400 during office hours (8 a.m. - 5:00 p.m. Monday through Friday) or make your reservations any time using our online reservation portal.
Q. Are government per diem rates available for rooms in The Guest House?
Yes. Almost all of our rooms are at or below the government per diem rate for single occupancy. We have 43 multi-room suites with rates below the government per diem, and 34 studio queen rooms. We have 3 rooms (one-bedroom apartments) for which the short-term (less than 30 day) rate exceeds the government per diem. The long-term (greater than 60 days) rate for the one-bedroom apartments is government per diem. For current rates, please see the Rooms and Rates page of this website.
Q. Can I pay for my room with a PNNL work package?
No, work package numbers are not accepted at The Guest House. A workshop agreement can be set-up through Janie Hays to pay for visitors at The Guest House or visitors can submit for reimbursement by filling out the travel accounting form located on the Business Systems website per approval by the PNNL host.
Q. Will taxes apply to my room charges?
Stays less than 30 days pay sales (8.3%), hotel taxes (2%). No overheads apply to these taxes. Stays of 30 days or more do not pay the taxes.
Q. Are there any restaurants nearby?
Yes, there are three food establishments within walking distance. One is available for breakfast. All three are available for lunch and offer orders to go.
Q. Are pets allowed in The Guest House?
Determined on a case by case basis.
Q. Are smoking rooms available?
The Guest House is a smoke-free facility. You cannot smoke within 25 feet of any entrance to The Guest House.
Q. Do I have to be badged to enter the facility?
Badges are not required in The Guest House.
Q. How do I pick up my keys if I arrive after hours?
After hours access is no problem. The Guest House has a keyless lock system that allows guests to check in anytime after hours. Access codes are emailed to guests the last business day before arrival. If you experience any difficulties with the lock box, a telephone is located nearby which you may use to call for assistance.
Q. Do I need a parking pass to park at The Guest House?
Parking passes are not required and there are no fees to park in The Guest House lot.
Q. Can I have mail delivered to me at The Guest House?
Only mail or packages relating to work or school are allowed to be sent through the plant mail system (P.O. Box 999, Richland, WA 99354.) All personal mail should be sent directly to The Guest House through the USPS by using the street address (620 Battelle Blvd. Richland, WA 99352). Be sure the guest name appears on the mail. Post office boxes are usually available at the Post Office in Richland.
Q. Is there any place to run, bike or roller-blade nearby?
Yes. We are approximately four blocks from the Columbia River which features a paved bicycle and foot path that extends the entire length of Richland and beyond.
Q. What time is check out?
Checkout is at 11:00 AM unless other arrangements are made.
Q. Are grocery stores located nearby?
There are no grocery stores in the vicinity of The Guest House. The nearest convenience store is three miles away. The bus stops on Innovation street Monday through Friday every 30 minutes in the morning beginning at 6:40 a.m. with the last pick-up at 9:10 a.m. and resumes in the afternoon every 30 minutes beginning at 3:40 p.m. and ending at 6:10 p.m. There is a bus stop located two miles from The Guest House and a taxi feeder service is available (included in the bus fare price) by calling 547-7777. We do have loaner bicycles available for our guests. A taxi feeder service is available along with night service by calling 545-0684 after 2:00 p.m. each day for $1.75 per person each way.
Q. Can I have a guest stay with me in my room?
Spouses and children are permitted only in the studio queen rooms and the one-bedroom rooms. We do not allow you to have guests stay with you in dorm units because of size constraints.
Q. Can rooms at The Guest House be used for meetings?
Yes. We have two different styles of common areas that can be used successfully for small meetings. The maximum capacity is 16 people for formal meetings and 30 for social gatherings.
Q. What amenities do you offer?
We offer computer network access; housekeeping and linen service; coin-operated laundry facilities; vending machines; ice machine; completely outfitted cooking facilities in multi-room suites and apartments; exercise room; daily breakfast in studio queen and one-bedroom units.

About the Guest House


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